Collision Center - Customer Service Assistant - Estimator
The Chapman Auto Stores has served your local community with high quality vehicle sales and service for over a half century.
With 7 locations from Atlantic City to Lancaster County, The Chapman Auto Stores is one of the largest auto groups in the tristate area. Our franchises include Ford, Chevrolet, Chrysler, Jeep, Nissan, Lincoln, Volkswagen ,Mazda & certified pre-owned vehicles.
Standard Benefits Offered by Chapman Auto Stores
401k with company match
Medical and Dental Insurance
Paid Vacation Time
Company approved uniforms
Collision Center Hours - Monday to Friday, No Evening or Weekends Required
Customer Service Assistant - Estimator schedules appointments with customer.
Customer Service Assistant - Estimator works with customer and Auto Body Technicians to identify required repair work.
Enters itemized estimate on repair order and explains estimate to customer.
Keeps customer informed and updated throughout the repairs.
Maintains Customer Satisfaction score at or above designated standards.
Meets dealership's standards for repair/order production.
Familiar with and able to adhere to various insurance guidelines.
Prior estimating experience or equivalent required
DRP Experience preferred
Knowledgeable in the auto repair process and estimating software.
Strong negotiation skills.
ASE or I-CAR certification in auto body repairs – Preferred
PA Appraiser Certification a plus
Successful track record Strong record of positive Customer Satisfaction (CSI) results & attention to detail
Must be computer literate & be familiar with Microsoft Office Products
Valid driver's license with no major violations within the past 3 years