The Chapman Auto Group

Customer Care Representative Internet Sales

US-PA-East Petersburg
# of Openings
1
Category
BDC
ID
2017-1418

Overview

Customer Care Product Specialist Representative

 

 

   The Chapman Auto Stores has served your local community with high quality vehicle sales and service for over a half century. 

We have 7 locations from Atlantic City to Lancaster County & are one of the largest auto groups in the tristate area .

Our franchises include Ford, Chevrolet, Chrysler, Jeep, Dodge, Ram, Nissan, Lincoln, Volkswagen and Mazda along with a n inventory of well stocked certified pre-owned vehicles. 

 

The Customer Care Product Specialist Representative focuses on increasing the sales traffic of the dealership by receiving inbound sales calls and making outbound sales calls such as (not limited to) Lease Retention, Internet, Unsold Showroom Traffic and follow up calls which produce solid and specific appointments for the sales team.

The Customer Care Product Specialist Representative acts as the essential communications link between the client and the dealership.

The candidate must be a friendly, articulate, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic.

 

Chapman Auto Group offers a comprehensive benefits package including:

401k with company match

Medical and Dental Insurance

Paid Vacation Time

Life/Disability Insurance

Company approved uniforms

 

Average annual salary for this position ranges between $35, ,000 - $40,000 + per year.

The pay plan consists of a weekly salary & monthly commission/bonus plan.



Responsibilities

Using the scripts and guidelines provided the BDR will ensure that all calls are answered promptly and professionally.

The Customer Care  Representative must acquire & maintain a complete knowledge of product information related to the makes and models of the Dealership 

Developing proficiency with all features of the BDC CRM software  & ensure that all information entered into BDC software is consistent and accurate 

Maintain a current knowledge of coupons, direct mail pieces, sales advertizing and inventory, staff and management schedules.

Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance 

Demonstrate the ability to interact effectively with dealer personnel at all levels 

Maintains strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provisions of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships. 

Maintain a professional code of conduct at all times

Will be required to photograph & post pictures of in-stock vehicles on company website and update as needed.

Qualifications

Automotive or Outbound Sales Call experience preferred

Must have working knowledge of Microsoft Office including Outlook, Word and Excel and possess the ability to navigate through multiple windows and multiple software systems.

Must be able to work well with customers and work well under pressure.

Must possess strong organizational and time management skills.

Must also possess the ability to multi-task.

Valid Drivers License 

 

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