Sales Associate & Sales Product Specialist/Assistant
The Chapman Auto Stores has served your local community with high quality vehicle sales and service for over a half century.
We have 7 locations from Atlantic City to Lancaster County & are one of the largest auto groups in the tristate area .
Our franchises include Ford, Chevrolet, Chrysler, Jeep, Dodge, Ram, Nissan, Lincoln, Volkswagen and Mazda along with a n inventory of well stocked certified pre-owned vehicles.
We offer a professional, fun and energized environment that is focused on providing the best in customer service, selling for volume and helping you achieve your financial goals.
Automotive Sales is not required for this position but the applicant should have prior retail sales experience in order to excel in this position.
Chapman will provide the training so that you are comfortable with product demonstrations and presentation.
Chapman Auto Group offers a comprehensive benefits package including:
401k with company match
Medical and Dental Insurance
Paid Vacation Time
Company approved uniforms
The Sales Product Specialist/Assistant must keep abreast of new products, features, accessories, etc.
According to pre-determined work plan, on a daily basis, makes follow-up calls to customers to encourage repeat & referral business.
Establishes, implements, and maintains personal income goals that are consistent with dealership standards of productivity.
Assist sales staff and management with customer overflow – demo vehicles with customers and explain features
Assist customers with insurance requirements
Activate Sync on vehicles
Gas, tag and send deliveries to detail dept.
The Sales Associate spend time with customers to determine their needs and discusses vehicle options
Sales Representatives commit to becoming an auto sales expert and gain in-depth knowledge of vehicles and technology
Sales Representatives test drive vehicles to demonstrate industry leading features, complete quotes and explain financing options
Follow up with prospective customers and return email / voicemail
Support on-line customers by setting appointments
Follow up with existing customers to confirm their satisfaction and generate leads
The ideal candidate must have a strong desire to succeed. Our automotive sales representatives come from a variety of backgrounds and industries. You don’t have to have automotive sales experience to be successful but you should have experience providing exceptional customer service and previous Automotive sales experience is a plus.
Ability to read and comprehend instructions and information, both written and oral.
Valid driver’s license with no major violations within the past 3 years
Excellent Customer service skills
Must be computer literate and have familiarity with e-mail, facebook & other social media platforms
Prior customer service Experience or Sales/Retail Experience required